Thank you for shopping with BLUU LLC ("BLUU," "we," "us," or "our"). We strive to provide the best customer experience and ensure your satisfaction with every purchase. In the event that you are not completely satisfied with your order, please review our refund policy below to understand the guidelines and procedures for requesting a refund.
1. Refund Eligibility:
1.1. To be eligible for a refund, you must have purchased the item directly from our website (www.bluukickz.com).1.2. Refunds are only available for items that meet the criteria outlined in our Return Policy.
2. Return Policy:
2.1. BLUU offers a comprehensive return policy, which covers issues such as product condition, authenticity, and eligibility for returns. Please refer to our Return Policy page for detailed information.2.2. To initiate a return, you must follow the instructions specified in the Return Policy and contact our customer support team within the specified timeframe.
3. Refund Process:
3.1. Once we receive and inspect the returned item, we will notify you of the status of your refund via email.3.2. If the returned item meets the criteria for a refund, we will initiate the refund process.3.3. Refunds will be credited to the original payment method used during the purchase. Please allow up to 10 business days for the refund to reflect in your account.
4. Non-Refundable Items:
4.1. Some items may not be eligible for a refund, as specified in our Return Policy. These items may include but are not limited to:- Items that do not meet the return criteria (e.g., worn, damaged, altered, or missing original packaging).- Items purchased from third-party sellers or through external platforms.- Items purchased during special promotions or clearance sales, marked as final sale.
5. Return Shipping Costs:
5.1. If the return is due to a mistake on our part (e.g., wrong item shipped, damaged or defective product), BLUU will cover the return shipping costs.5.2. If the return is due to a change of mind or a reason not covered by our Return Policy, the customer will be responsible for the return shipping costs.
6.1. If you wish to cancel an order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request, provided the order has not already been shipped.6.2. If the order has been shipped, you may need to follow our return process to request a refund.
7. Contact Information:
7.1. For any questions or concerns regarding our Refund Policy, please contact our customer support team at firstname.lastname@example.org.Please note that our Refund Policy is subject to the laws of the United States and the state of Florida.
BLUU reserves the right to update or modify this policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically to stay informed about any updates.