FAQ's

How can I be sure that the sneakers I purchase from Bluukickz are authentic?

At Bluukickz, we guarantee the authenticity of every pair of sneakers we sell. We source our products directly from authorized retailers and conduct rigorous authentication processes to ensure their genuineness.

You can shop with confidence knowing that you're getting 100% authentic luxury sneakers.

Do you offer international shipping?

Currently, we only offer shipping within the United States. We do not provide international shipping to other countries at this time. We apologize for any inconvenience this may cause, and we appreciate your understanding. Should there be any updates or changes to our shipping policy in the future, we will be sure to inform our customers.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, Mastercard, American Express), PayPal, and other secure online payment options. Rest assured that your payment information is handled securely and with utmost confidentiality.

Can I return or exchange a pair of sneakers if they don't fit or if I change my mind?

Our policy states that we do not offer refunds in the event that the shoe doesn't fit or if the customer is not satisfied with it. However, we are more than happy to accommodate exchanges for a better-fitting or more suitable pair.

Are the sneakers you sell brand new or used?

All the sneakers we sell at Bluukickz are brand new unless explicitly stated otherwise. We do not sell used or pre-owned sneakers, ensuring that you receive fresh, pristine footwear with every purchase.

How often do you restock popular sneakers?

We strive to restock popular sneakers whenever possible; however, the availability of restocks depends on the specific style and brand. We recommend staying updated by following us on social media and subscribing to our newsletter to be the first to know about restocks and new arrivals.

Can I track my order once it's been shipped?

Absolutely! Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the progress of your shipment and estimate the delivery date.

Are your sneakers eligible for manufacturer warranties?

Since we are a reseller, the manufacturer's warranty may vary depending on the brand and specific style of the sneaker. We recommend referring to the manufacturer's official website or contacting their customer support directly for detailed information about warranties.

Can I request a specific sneaker that is not currently available on your website?

We love hearing from our customers and fulfilling their sneaker desires. If there's a specific sneaker you're looking for but don't see on our website, feel free to reach out to our customer support team. We'll do our best to assist you and accommodate special requests whenever possible.

How can I contact your customer support team if I have further questions?

We understand the importance of prompt and personalized assistance. In addition to email support, we offer a convenient live chat feature on our website. Simply look for the live chat icon in the bottom corner of the screen, and one of our knowledgeable representatives will be available to assist you in real-time. Whether you have questions about product availability, sizing, or any other inquiries, our live chat support is here to provide you with immediate assistance. We strive to make your shopping experience as seamless as possible.